TERMS AND CONDITIONS OF SERVICE
All Workshop registrations are made in accord with the following Terms and Conditions of Service. If you have any questions about these, contact our office. We are flexible and are generally able to make arrangments that are mutually convenient. (Phone 08 9332 4094 / 0408 900 413 – Western Australia time.)
All information we collect in relation to your registration is kept strictly secured. We use the information to confirm your eligibility to attend our workshop (e.g. Registered Health Professional status), to provide you with workshop details, pre-workshop materials, personalised workshop materials, post-workshop follow up materials, and to provide you post-workshop information.
All on-line registration and payment details are handled by our external Australian shopping cart and Internet gateway providers, using the latest 128-bit SSL encryption technology approved by our bank, Westpac. We never see your credit card details.
Our registrations are managed by Register Now, Australia’s largest on-line registration service. Register Now’s Terms and Conditions appear further along in the registration process. The actual transfer of funds between your card and our bank is handled by eWay, a leading Austalian e-commerce provider. You will receive emailed confirmation of your registration from both eWay and Register Now, with a Receipted Tax Invoice. If you lose these, they can be replaced by contacting the Therapist Training office.
TERMS AND CONDITIONS
Individuals: Individual persons are required to register and pay at the same time, using the on-line service. You may not use the “INVOICE NOW, FOR LATER PAYMENT” option, which is only for Government Departments and Organisations. . Once you complete your registration and payment you will receive an immediate email confirmation of your registration together with a receipted Tax Invoice from Register Now. VISA and Mastercard are acepted, Diners Club and American Express are not accepted. Your credit card will show a charge to Therapist Training.
Instalment Payments: Some workshops allow registration in instalments, with an initial part-payment upon registering and the balance to be paid in one or two further monthly payments. After your initial payment Therapist Training will email you an invoice showing the balance due and the due date for payment. Reminders will be sent if your payment has not been received by the due date. If the outstanding balance is not paid one week after the second reminder notice is sent to your email address, your place in the training will be forfeited, along with all monies already paid.
Government Departments and organisations: The “INVOICE NOW, FOR LATER PAYMENT” option, where it is included as a payment option, is reserved for Government Departments and organisations can supply a Purchase Order. The organisation will be invoiced by Therapist Training for their registrations within 3 working days and will be required to issue a Purchase Order to cover the invoice. Instructions: Once you have clicked the “Register” link on the Workshop page you will be taken to the opening page of Register Now’s service. Enter the names, required details and individual email addresses of all staff being registered, and select the “INVOICE NOW, FOR LATER PAYMENT” option. When all attendees are entered, proceed to complete the section detailing the organisation, address, and name and email address of the Administrative Officer responsible for payment. Within 3 working days Therapist Training will email that person an invoice. Following normal business practice you would then send a Purchase Order covering the invoice to Therapist Training. Because we have frequently experienced long delays in receiving payment for invoiced registrations, or had registered attendees not come to the workshop without notifying Therapist Training, note that all invoiced registrations are treated as firm bookings, may not be cancelled (but substitutions may be made), and are charged at the Standard fee.
All transactions are in Australian dollars, and GST (10%) is applicable to all Australian workshop fees. The fee for non-Australian workshops is calculated on the basis of the official exchange rate prevailing when the workshop was first listed on our website. The fee is free of Australian GST, but may include GST (NZ 15% or Singapore 7% respectively).
The organisers reserve the right to cancel or reschedule any workshop for which sufficient registrations are not received up to 3 weeks prior to the workshop starting date. Existing registrants will be sent a full refund, and may keep any materials sent. We cannot reimburse any expenses you may have incurred, but we will reimburse the cost of travel insurance directly related to attending this workshop, on receipt of your insurance receipt.
Cancellation and Refund Policy
Refunds, less a $50.00 administration fee per person, are given for cancellations received in writing or email more than 15 days before the workshop start date. Cancellations made within 15 days of the scheduled start date of the workshop are not refundable, but may be transferred in full to one other person to attend the same workshop. We must be advised of the full details of your substitute person prior to the start of the workshop AND you must pass onto this person all materials that you have received. Refunds cannot be made for non-attendance, for whatever reason.
Therapist Training Terms and Conditions, 22 December 2016