TERMS AND CONDITIONS OF SERVICE
All Workshop registrations are made in accord with the following Terms and Conditions of Service. If you have any questions about these, contact our office. We are generally able to make arrangements that are mutually convenient. (Phone 08 9336 3452 / 0408 900 413 – Western Australia time.)
All information we collect in relation to your registration is kept strictly secured. We use the information to confirm your eligibility to attend our workshop (e.g. Registered Health Professional status), to provide you with workshop details, pre-workshop materials, personalised workshop materials, post-workshop follow up materials, and to provide you post-workshop information.
All on-line registration and payment details are handled by our external Australian shopping cart and Internet gateway providers, using the latest 128-bit SSL encryption technology approved by our bank, Westpac. We never see your credit card details.
Our registrations are managed by Register Now, Australia’s largest on-line registration service. Register Now’s Terms and Conditions appear further along in the registration process. The actual transfer of funds between your card and our bank is handled by eWay, a leading Austalian e-commerce provider. You will receive emailed confirmation of your registration from both eWay and Register Now, with a Receipted Tax Invoice. If you lose these, they can be replaced by contacting the Therapist Training office.
TERMS AND CONDITIONS
Individuals: Individual persons are required to register and pay at the same time, using the on-line service. Once you complete your registration and payment you will receive an immediate email confirmation of your registration together with a receipted Tax Invoice from Register Now. VISA and Mastercard are accepted, Diners Club and American Express are not accepted. Your credit card will show a charge to Therapist Training.
Installment Payments: Some workshops allow registration in installments, with an initial part-payment upon registering and the balance to be paid in one or two further monthly payments. After your initial payment Therapist Training will email you an invoice showing the balance due and the due date for payment. Reminders will be sent if your payment has not been received by the due date. If the outstanding balance is not paid one week after the second reminder notice is sent to your email address, your place in the training will be forfeited, along with all monies already paid.
Government Departments and organisations: Government Departments and organisations can reserve places for their staff by contacting the Therapist Training office with the details of the staff they want registered. That request will be treated as a firm booking, and the number of seats requested will be reserved. The organisation will be invoiced by Therapist Training for their registrations within 3 working days and will be required to issue a Purchase Order to cover the invoice. Because we have frequently experienced long delays in receiving payment for invoiced registrations, or had registered attendees not come to the workshop without notifying Therapist Training, note that all invoiced registrations are treated as firm bookings, may not be cancelled (but substitutions may be made), and are charged at the Standard fee.
All transactions are in Australian dollars, and GST (10%) is applicable to all Australian workshop fees. The fee for non-Australian workshops is calculated on the basis of the official exchange rate prevailing when the workshop was first listed on our website. The fee is free of Australian GST, but may include GST (NZ 15% or Singapore 7% respectively).
The organisers reserve the right to cancel or reschedule any workshop for which sufficient registrations are not received up to 3 weeks prior to the workshop starting date. Existing registrants will be sent a full refund, and may keep any materials sent. We cannot reimburse any expenses you may have incurred, but we will reimburse the cost of travel insurance directly related to attending this workshop, on receipt of your insurance receipt.
Cancellation and Refund Policy
Refunds for Schema Therapy training.
A refund of the fee paid, less $100.00, are given for cancellations received in writing or email more than 21 days before the workshop start date.
Cancellations made within 21 days of the scheduled start date of the workshop are not refundable.
A registration may be transferred in full to one other person to attend the same workshop OR you may transfer to future Schema Therapy workshop, provided we receive advice within 14 days of the training . We must be advised of the full details of your substitute person and you must pass onto this person all materials that you have received. Refunds cannot be made for non-attendance, for whatever reason.
Refunds for EMDR training
Because of the large amount of material you receive prior to the training, and because of the limited places available in this training, a refund of the fee paid, less $450.00, are given for cancellations received in writing or email in the period for which places are still publicly available for the workshop. Once the workshop registrations have closed (this happens automatically when all available places have been taken ) any refund is at the absolute discretion of Therapist Training. If we can resell the place a full refund of the fee paid, less $450 per seat, will be made, once the seat has been resold. Cancellations made within 21 days of the scheduled start date of the workshop are not refundable under any circumstance.
A registration may be transferred in full to one other person to attend the same workshop OR you may transfer to a future EMDR workshop, provided we receive advice within 28 days of the training . We must be advised of the full details of your substitute person and you must pass onto this person all materials that you have received. Refunds cannot be made for non-attendance, for whatever reason.
Therapist Training Terms and Conditions, 12 March 2020.